Ticket Policies and Procedures

Please carefully review our complete Ticket Policies.

TICKET POLICY 

Updated July 2024

Box Office Policies and Procedures

Tickets are available for purchase online or at the door (pending availability). Online sales stop 2.5 hours prior to the start of each performance, and door sales begin 45 minutes prior to the start of each performance. Those wishing to make purchases in advance without using the online ticketing system can call 336-627-0228 and leave a message for a volunteer to call back. Please include as many details as possible including date/show/number of tickets along with a good time to call you back.

At the beginning of the season several rows of seats for each production are unavailable for purchase in an effort to give the cast and staff of each show priority in getting seats for their family and friends. Once those reservations are lifted (a few weeks into rehearsals), seats are available on a first come, first served basis. 

Pricing/Payment

All ticket prices include any credit card fees or NC tax on admission (including non profits). Adult tickets $20, Children/Student tickets $15, Children under the age of 2 are free (if they sit in a parent's lap).

Online/phone purchases must use a credit/debit card (no Discover or American Express). Door sales may be credit/debit card, cash, or pre-approved check. Membership codes may also be used to pay for tickets both online and at the door.

Seat Reservations

Purchasing tickets online or via the phone in advance allows you the opportunity to pick your seats; tickets purchased at the door will include assigned seats based on availability.

Refunds

All ticket sales are final and cannot be refunded in the form of cash, credit card, or membership codes. You may return your unused tickets at least 24 hours in advance of the performance date to receive a receipt for a tax-deductible donation. 

Bad Weather Policy

It is the policy of TGRC not to cancel performances due to bad weather. As a result, we urge our ticket holders to make every effort to attend the performance for which they hold tickets. Should this prove impossible, please call the box office as soon as possible before the performance and alternative arrangements will be made when possible. We cannot guarantee that seating will be available for an alternate performance. There are no refunds for bad weather.

Babies and Small Children

If a child cries or becomes vocal during a show, parents are asked to immediately accompany the child from the theatre to minimize the distraction for both performers and other patrons. House management may ask patrons (including children and their parents) who create a disturbance to leave the theatre. There are no refunds or exchanges for patrons who are asked to leave the theatre.

Late Seating Policy

We strive to begin our performances on time. If you arrive after the scheduled curtain time, you’ll normally find that the performance has begun. If you arrive after the play has started, you’ll be seated at the designated late seating break. Please keep this in mind when planning your trip so you arrive in time for curtain. Performance times can be found on your ticket and on the individual show page.